Shipping policy
Processing Time All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.
Delivery Times We ship to the United Kingdom, Europe, and the United States from local warehouses:
- United Kingdom: 1–3 business days
- Europe: 2–5 business days
- United States: 2–5 business days
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for tracking information to update.
Delays Delivery times may be affected by customs clearance, public holidays, or carrier delays beyond our control.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at shop@walpexgroup.com and we will resolve the issue promptly.