Shipping
How long does delivery take?
United Kingdom: 1–3 business days
United States: 2–5 business days
Europe (FR, DE): 2–5 business days
Do you offer free shipping?
Yes — free standard shipping is available on qualifying orders. The threshold is shown at checkout.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number by email. You can use it to follow your delivery in real time.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. EU customers also benefit from the statutory 14-day right of withdrawal.
How do I start a return?
Contact us at support@walpexgroup.com with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Products & Compatibility
Are your smartwatches compatible with iPhone and Android?
Yes. All our smartwatches and smart rings are compatible with both iOS (iPhone 7 and above) and Android (5.0 and above) via Bluetooth.
Are the earbuds and headphones compatible with all devices?
Yes. All audio products use standard Bluetooth 5.0 or higher and are compatible with any Bluetooth-enabled device including smartphones, tablets, and laptops.
Is the action camera waterproof?
The 4K Pocket Action Camera is splash-resistant. For underwater use, we recommend using the included waterproof case.
Warranty & Support
Do your products come with a warranty?
Yes. All products include a 12-month manufacturer’s warranty covering defects in materials and workmanship. This does not cover accidental damage or normal wear and tear.
How do I contact support?
You can reach our support team at support@walpexgroup.com. We aim to respond within 24 hours on business days.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Is it safe to pay on your website?
Yes. Our checkout is fully secured and PCI-compliant. Your payment details are never stored on our servers.