Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, please contact our support team. We will provide you with the return address based on your location.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@walpexgroup.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain items cannot be returned: products with broken seals, items showing signs of use or physical damage caused by the customer, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at shop@walpexgroup.com.

EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of receiving your order, without giving any reason. To exercise this right, you must inform us before the 30-day period expires. You can initiate a return or cancellation request directly through your customer account: your customer account

Once we receive your returned item, we will process your refund within 14 days to your original payment method.